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Frequently Asked Questions

 
 

what should I know about ordering prints?

With so many media, size, and style options available, ordering a print can feel overwhelming. Here are a few tips: 

1. Decide what media you'd like - hover over the "?" on each media type to see more information ➡       

What you should know when ordering a paper print:


  • Fuji Pearl is a proffessional grade PHOTO paper
  • The Smooth, Textured, and Satin options are FINE ART PAPERS
  • Both look great and offer excellent colors; the difference between them lies in the composition of the paper itself.    
    •  PHOTO PAPER is resin coated, and treated with optical brightening chemicals that may fade over time. FINE ART papers are acid free and heavier weight, resulting in products that will last 75-100 years.
    • PHOTO paper offers deeper and darker blacks and produces higher contrast, more saturated prints than FINE ART paper. It is also slightly reflective (shiny). FINE ART papers are more subdued and smooth.
    • PHOTO paper is scratch resistant, but fingerprints  may be visible. In contrast, FINE ART papers are fingerprint resistant, but may be easily scratched. All prints should be finished/framed as soon as possible to prevent damage.

2.  Choose your size. Note- this will be the size of the actual artwork, and will not include any borders, mats or frames (if you decide to add them). 

3. Choose your styles. If ordering a paper print, I recommend adding a border. This will make it easier to mat and frame later, if you so choose.

4. Try the preview buttons to see how it will look on your wall! 

If you have any questions, please let me know. I'll be happy to help you find the perfect option!

Do you accept commissions?

If you are interested in ordering a custom painting please contact me - I will be in touch to discuss details.

PS- Gift cards can be used towards custom paintings.

WHEN WILL I RECEIVE MY ORDER? 

I will do my absolute best to ensure orders arrive in a timely manner. Most orders will arrive 7-10 business days after production. International orders may take up to 14 business days. Please contact me with specific questions.

Note- Due to Covid-19 we are temporarily facing delay for most orders (up to 15 additional business days). We are working as efficiently as possible while following required guidelines to ensure the safety of our workers.

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What is your Policy on Returns/Exchanges/Refunds?

Original artwork may be returned within 7 days if it is returned in its original condition and packaging. 

All print sales are final; no returns are accepted. Please contact me ASAP if  you need to cancel your order. Processing a refund can take up to 7-10 business days.

Customer service is very important, and all items are packed with the utmost care. If your items arrive damaged, please keep all packaging and contact me with your order number for further instructions.

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How can I keep up with new work?

Be the first to know about my new work! Sign up for mynewsletter here

You can also follow me on social media pages, where I post new work and updates!

Instagram: https://www.instagram.com/ashleykoebrickschmidt

Facebook: https://www.facebook.com/AshleyKoebrickSchmidt



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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Original artwork may be returned within 7 days if it is returned in its original condition and packaging. A no charge replacement or refund will be issued for any quality issues related to fine art prints. We may request to have the order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping.

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To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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